DELIVERY
Free Delivery
3 to 5 working days
If you spend £60 or more in a single transaction you will automatically get free delivery. This offer is for UK customers only.
Standard Delivery: £3.99
1 to 5 working days
All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Sicily and Channel Islands may take up to 5 working days. Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
Express Delivery: £5.99
Next day
This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed after 1pm Thursday will be delivered the following Monday. Guaranteed delivery before 6pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
Saturday Express Delivery: £9.95
This service is for United Kingdom customers only. Orders must be made before 1pm on Friday to ensure delivery on Saturday. Guaranteed delivery before 1pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. This service is not available to the following postcodes: GY, HS2, PA61, PA62, PA78, ZE2-3, KW16-7, PH30, PH41, PH42, PH43. This service is only for United Kingdom Customers. Please note that we are unable to delivery to PO boxes and RFPO’s.
PLEASE NOTE: WalG can not guarantee delivery on Saturday if inclement weather causes delays or disruptions to your delivery/mail service.
Delivery outside of the UK
We are happy to deliver to you anywhere in the world but please note that delays may occur in customs and these delay are unfortunately beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
European International Delivery: £8.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office.
This service includes:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden. For other countries we will charge £13.99.
International Delivery: £13.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office.
BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express Delivery or Saturday Delivery your item will be dispatched on the next working day.
DISPATCH OF YOUR ITEMS
If you place your order before 1pm Monday to Friday your item will be dispatched the same day. After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using SagePay or instant payment on PayPal. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm may be cancelled, please email us with your full name and order number to see if this is possible.
RETURNS
If you are not completely satisfied with your purchase, you can simply return the item or items to us in it's original condition and all tags intact within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt. All sale items with the value of less than £15.00 are non-returnable, however, if the item is unsuitable we are able to issue a credit note.
Please also note that for hygine reasons all earings are non returnable. When trying on items of clothing, please make sure that they do not come in contact with anything that may mark or add scent to them, for e.g. Perfume, deodorant, smoke etc. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to. The item or items must be returned to us by post enclosed with the returns note stating the purpose of return and any other enclosed documentation. If you have lost your returns note, just simply enclose a piece of paper with your order details and name.
Return Address:
WalG
76 Canterbury Road
Croydon
London
CR0 3HA
We currently do not provide pre-paid postal returns, so when sending an item(s) back it is your responsibility that it reaches us safely. We recommend that you send item(s) back using a recorded delivery service that insures you the value of the goods. If you choose to send back the item(s) with standard delivery please note we will not be able to track your return and we cannot be held responsible for lost items therefore will not be able to process your refund/exchange. Please keep all proof of postage safe until you receive your refund. All products purchased from www.walg.co.uk must only be returned to us by post and cannot be returned to any other WalG store or concession. Products purchased from stores and concessions cannot be returned to us, they have to be returned to the store they were purchased from. We cannot accept responsibility for any items that have not been purchased from this website. The length of time refunds take may vary depending on the card issuer. This is outside of our control. Please allow up to 4 weeks for the refund to be processed. We will only refund the same card from which the original payment was taken from, if your card has expired since payment was made please make sure you let us know your new details. You will receive a confirmation email from us to confirm the refund.
EXCHANGES
We are happy to exchange goods within 28 days of receipt for a different size or colour of the same style. However, we do not exchange different styles.
To exchange different size or colour, please fill out returns/exchange form and send item back to the Returns Department. Items will be sent out to you by Standard Delivery. If the size you require is no longer in stock, we will issue a refund. Exchanged items are 1 per order.
Faulty/ Incorrect Items
Although all products are checked before dispatch mistakes can still be made. If the item you received is faulty or not what you purchased, please contact customer services quoting:
- Order number
- Name
- Address
- Product details
- Reason for return
We will then contact you and advise on how to proceed with the return. You have 14 days from receipt to return it to back to us.
Delivery costs will also be refunded if the product dispatched is faulty or if the wrong item were to be received.
If there are any questions you still have, our Customer Care team are happy to help: [email protected] .
